Key Takeaway 1: Leaders should match their style to the competence and commitment of their subordinates (Northouse, 2012).  In Situational Leadership, the developmental level of the follower determines the appropriate leadership style.

Key Takeaway 2: Judgement is a meaning ego attaches to something.  When something happens we tend to attach a positive or negative perspective on it.  We want to strive to a point of freedom from all points of self-reference.  The thing that happened was neither good or bad.  It just is.  This is the state of acceptance, which allows us to save energy and make better decisions unattached to emotion.

Key Takeaway 3: Everyone's doing the best they can, given their current circumstances, and their current knowledge.  Very few people will mess up on purpose.  As a leader, that means when somebody does something that's incorrect, it's up to you to figure out why.  Take that opportunity to coach and build trust.